SHEET B03 — BUILD

WhatsApp AI chatbot development for business

A bot that answers instantly and perfectly is not the goal. A bot that books the appointment, sends the payment link and knows when to get out of the way — that is the goal.

SPEC

We build on the official WhatsApp Business API, not on an unofficial bridge. That decision costs more at the start and is the reason the number does not get banned later.

The bot is given the business, not a script: prices, availability, what is and is not offered. It answers in the customer’s language, and it hands the conversation to a human the moment it should — a bot that improvises about money is a liability, so ours are built not to.

Two things we learned the expensive way and now build in by default. Latency is what gives a bot away: an answer that lands in 400 milliseconds reads as a machine no matter how good the words are. And a bot must never be able to send a message containing an unfilled placeholder to a real customer — that is a rule enforced in code, not a note in a prompt.

SCOPE

Channel

Official WhatsApp Business API, with the number and templates properly registered.

Knowledge

Your prices, your availability, your rules — one source, updated without redeploying.

Booking

Writes into a real calendar, not a form the team has to re-enter.

Payments

Sends a live payment link and knows when it has been paid.

Handover

A defined line the bot does not cross, and a clean pass to a human when it reaches it.

Languages

Answers in the language it is written to, including the ones your team speaks.

Visibility

Every conversation readable by you, with what the bot said and why.

FIELD CASE

Bali Moto Adventures — live, on the official API

A tour operator’s bot: it answers about routes and prices, books appointments straight into Google Calendar, sends Stripe payment links, and schedules its own follow-up when a lead says “let me think about it”. It reaches the team through the same panel that holds the leads.

24/7answering, in production

1safety net that blocks the send

1human handover line, enforced in code

FAQ

Will it get our number banned?

Not if it is built on the official Business API with registered templates, which is how we build them. Unofficial bridges are the ones that get numbers banned, and they are cheaper for exactly that reason.

Can it use our existing WhatsApp number?

Usually yes, through the official migration or coexistence path. It is a process with Meta rather than a switch, and how long it takes is up to them, not us.

What stops it inventing a price?

It reads prices from one source and it is not allowed to answer outside it. Where a question touches money it does not have, it hands over to a human.

Can a human take over mid-conversation?

Yes, and that is the point. The bot is there to remove the repetitive 80%, not to stand between you and a customer who is ready to buy.

Does it work in more than one language?

Yes. Ours run in English, Spanish and Bahasa Indonesia depending on the project.

Start a project

Have something worth building well?

Tell us what you are working on. We reply in English or Spanish, usually within a day.

hello@axisworks.studio ALL SHEETS

EMAILhello@axisworks.studio

BASEDSpain ✕ Bali

LANGUAGESEnglish / Español